Privacy Policy

Effective Date: December 2025

Welcome to The Cup Bearer. At The Cup Bearer, hospitality means more than great service—it means respecting your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, whether you're making a reservation, joining our community, or simply staying in touch.

Information You Share With Us

When you join our community or make a reservation, you might provide:

Contact Information: Your name, phone number, email address, and mailing address

Reservation Details: Party size, date and time preferences, seating requests

Preferences & Occasions: Dietary restrictions, allergies, favorite spirits, special celebrations

Communication History: Your conversations with our team, feedback, and inquiries

Payment Information: Credit card details for reservations (processed securely through our payment partners)

Information We Collect Automatically

When you visit our website or interact with our messages:

Device Information: Browser type, operating system, IP address

Usage Data: Pages visited, links clicked, time spent on our site

Message Engagement: Whether you opened our emails or texts, which links you clicked

Location Data: General location based on IP address (we never track precise GPS location)

Information From Other Sources

Occasionally, we receive information from:

Social media when you engage with our posts or tag us

Partners for special events or collaborations

To Create Exceptional Experiences

Confirm and manage your reservations

Remember your preferences for future visits

Prepare for dietary needs or special occasions

Provide personalized recommendations

Process payments securely

To Keep You Connected (With Your Permission)

Send confirmations and reminders

Share updates about menu changes, new offerings, and seasonal specials

Invite you to exclusive tastings, events, and member experiences

Notify you about important service updates or changes to our hours

Request feedback to improve your experience

For SMS/Text Messaging

By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive automated marketing and transactional text messages from The Cup Bearer at the phone number you provided.

You'll receive:

Reservation confirmations and reminders

Special event invitations and exclusive opportunities

Menu updates and seasonal announcements

Limited-time offers for our community

Important service notifications

Message Frequency: Approximately 1-4 messages per month. Frequency may vary based on your reservations and special events.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan. The Cup Bearer does not charge for messages.

Consent Not Required for Purchase: You don't need to opt in to SMS to make a reservation or visit us.

To Improve Our Operations

Analyze trends in reservations and preferences

Improve our menu, service, and overall experience

Train our team to serve you better

Maintain security and prevent fraud

Your Communication Preferences & Rights

How to Opt Out of Text Messages

You can stop receiving text messages anytime:

Text STOP: Reply STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to any message

Text to: (203) 581-0232

Email us: [email protected]

Call us: (203) 581-0232

After opting out, you'll receive one final confirmation message. You may continue to receive transactional messages (like reservation confirmations) if you have upcoming bookings.

How to Manage Email Preferences

Click "Unsubscribe" at the bottom of any marketing email

Email us at [email protected] with your preferences

Update your preferences at https://thecupbearer.com//preferences (if applicable)

Get Help

Text HELP to (203) 581-0232 or reply HELP to any message

Email: [email protected]

Call: (203) 581-0232

Visit: 109 Hamilton Ave STE 3, Stamford, Connecticut 06902

Your Data Rights

You have the right to:

Access: Request a copy of the personal information we hold about you

Correct: Update inaccurate or incomplete information

Delete: Request deletion of your personal information (subject to legal requirements)

Restrict: Limit how we use your data

Portability: Receive your data in a standard format

Object: Opt out of certain uses of your information

To exercise these rights, contact us at [email protected] or (203) 581-0232.

How We Protect Your Information

We take data security seriously and use industry-standard measures to protect your personal information:

Encryption: Sensitive data is encrypted in transit and at rest

Secure Systems: Our platforms use secure, password-protected systems

Limited Access: Only authorized team members can access personal information

Regular Updates: We maintain and update our security practices

Payment Security: Credit card information is processed through PCI-compliant payment processors—we don't store full card numbers

However, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

How We Share Your Information

We never sell your personal information. Your trust matters more than any transaction.

We may share your information only in these limited circumstances:

Service Providers We Trust

We work with partners who help us operate, including:

Reservation Platforms: OpenTable, Resy, or similar services

Communication Tools: GoHighLevel for SMS and email automation

Payment Processors: Stripe, Square, or similar PCI-compliant processors

Analytics Providers: To understand how people interact with our website

Mobile Carriers: AT&T, T-Mobile, Verizon, Sprint, and other carriers to deliver text messages

These partners are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law, such as:

In response to subpoenas or court orders

To protect our rights, property, or safety

To prevent fraud or illegal activity

To comply with regulatory requirements

Business Transfers

If The Cup Bearer is sold or merges with another business, your information may be transferred to the new owner. We'll notify you before this happens.

Data Retention

We keep your information only as long as necessary:

Active Guests: While you're engaging with us and have upcoming reservations

Inactive Guests: For 24 months after your last visit or interaction

After Opt-Out: 30 days after you opt out (to honor your request and prevent re-subscription)

Legal Requirements: Longer if required by law (tax records, dispute resolution, etc.)

You can request earlier deletion by contacting [email protected].

Third-Party Links & Services

Our website or messages may include links to third-party services (social media, reservation platforms, etc.). This Privacy Policy doesn't cover those sites—please review their privacy policies separately.

Children's Privacy

The Cup Bearer does not knowingly collect information from children under 13. If you believe we've inadvertently collected such information, please contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via:

Email to the address you provided

Text message if you're opted in to SMS

Prominent notice on our website

Your continued use of our services after changes indicates acceptance. The effective date at the top shows when this policy was last updated.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings

Understand how visitors use our site

Improve website performance

Deliver relevant content

You can control cookies through your browser settings, though some features may not work properly if you disable them.

California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how we use it

Right to delete your personal information

Right to opt out of the "sale" of personal information (we don't sell data)

Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or call (203) 581-0232.

International Guests

The Cup Bearer operates in the United States. If you're visiting from another country, your information will be transferred to and processed in the U.S., where privacy laws may differ from your home country. By using our services, you consent to this transfer.

Questions, concerns, or requests about your privacy?

We're here to help:

The Cup Bearer
109 Hamilton Ave STE 3
Stamford, Connecticut 06902

Phone: (203) 581-0232
Email: [email protected]
Website: https://thecupbearer.com/

Hours:

At The Cup Bearer, privacy isn't just policy—it's part of our hospitality. Thank you for trusting us with your information.